Call-to-Action Answers Management

Call-to-Actions invite your users to participate - whether by voting, sending feedback, or interacting with your team. This guide explains how to access and manage the responses users submit via different response channels.

Open this page in the Dashboard: Dashboard > Activation > Call-to-Actions

Click on a live Call-to-Action.

1. Types of Response Channels

Users can respond through two types of response channels:

• External Response Channels
  These include phone, SMS, email, and social apps like WhatsApp or Telegram. Responses submitted through these channels will be received directly on the respective service, outside the Dashboard. To learn more, go to Call-to-Actions Overview.
  

• Internal Response Channels
  These include in-app text and voice memos. Responses submitted through these channels can be accessed directly in the dashboard or sent to a predefined email address (Pro & Grow only).

2. Viewing Responses in the Dashboard

To view answers submitted via internal response channels:

1. Go to the Dashboard > Activation > Call-to-Actions and click on a live Call-to-Action.

2. In the header menu of the Call-to-Action, click on Answers.

3. You’ll see a list of all submitted answers:

   • Audio answers can be played directly or downloaded as .mp3 files.

   • Text answers are shown inline.

If the Call-to-Action is linked to a Contest you can also access participants via the contest itself:

• Go to Dashboard > Campaigns > Contests

• Click on the relevant contest and then select Participants from the header menu.

3. On Air Dashboard Access

For radio or studio teams working in real time, an On Air Dashboard is available on request. This is a simplified version of the main Dashboard tailored for live environments:

• Only essential features like viewing Call-to-Actions or sending Push Notifications are enabled.

• Sensitive or administrative functions are disabled for better security.

Contact Support for On Air Dashboard access requests.

4. Receiving Answers via Email (PRO only)

If you're on a Pro plan, you can choose to have incoming answers delivered directly to an email inbox.

Requirements: Your organization must have an email server that our development team can connect to.

👉 Contact Support to request setup and provide necessary access credentials.